SHIPPING

SHIPPING POLICY

Last updated: September 4, 2026

This Shipping Policy governs the preparation, fulfillment, and delivery of orders placed through bsdesign.it.

1. SELLER INFORMATION

Orders placed through bsdesign.it are managed by:

BENEDETTO SAVARESE
VIA MONTEDORO, 43 – TORRE DEL GRECO
VAT NUMBER: 10557851218
E-MAIL: INFO@BSDESIGN.IT

2. SHIPPING DESTINATIONS

BSDESIGN ships to the destinations made available during checkout.

At the launch of DROP 01, shipments are primarily available within Italy and to European countries enabled on the website.

Shipping availability to a specific destination is displayed directly during the purchase process.

If a country is not selectable at checkout, it means that BSDESIGN does not currently accept orders destined for that territory.

BSDESIGN reserves the right to expand or modify the serviced destinations at any time.

3. COURIER

For shipments within Italy, BSDESIGN primarily relies on BRT – BARTOLINI.

For international shipments, BSDESIGN may use BRT through its international network or other logistics operators selected based on the destination.

The actual courier used may therefore vary depending on the destination country, the type of shipment, and logistical needs.

4. ORDER PREPARATION

Orders are prepared and handed over to the courier on working days.

Orders received during weekends, public holidays, or during closing periods will be processed starting from the first available working day.

During a Drop launch, periods of high order volume, or specific times of the year, preparation times may be slightly longer than normal operations.

BSDESIGN will do everything reasonably possible to prepare orders as quickly as possible.

5. DELIVERY TIMES

For shipments within Italy, delivery times after handover to the courier are generally approximately 1-3 business days, depending on the destination.

For islands, hard-to-reach locations, and some geographical areas, additional time may be required.

For European shipments, delivery times may vary depending on the destination country and the service used.

The times indicated on the website are to be considered indicative and generally start from the moment the order is handed over to the courier.

Any delays attributable to the carrier, weather conditions, holidays, strikes, logistical traffic peaks, inspections, or other exceptional circumstances may affect delivery times.

In any case, the rights recognized to the consumer by applicable law remain reserved.

6. SHIPPING COSTS

Shipping costs are calculated based on the order destination and are always shown to the Customer before purchase confirmation.

The amount displayed during checkout represents the shipping cost applicable to the order.

BSDESIGN may offer free shipping conditions upon reaching certain purchase thresholds or as part of specific promotional initiatives.

Any free shipping conditions will be indicated directly on the website.

7. SHIPMENT TRACKING

Once the order has been handed over to the courier, if available, the Customer will receive a communication containing the tracking number or link for the shipment.

Tracking allows monitoring the delivery status directly through the systems provided by the courier.

The Customer is encouraged to periodically check the shipment status and any communications sent by the courier.

8. DELIVERY ADDRESS

The Customer is responsible for the accuracy and completeness of the delivery address entered during the purchase.

Therefore, it is necessary to carefully verify the recipient's first and last name, address, house number, postal code, city, province, country, and any other information necessary for delivery.

If the Customer realizes that an incorrect address has been entered, they must contact BSDESIGN as soon as possible by writing to:

INFO@BSDESIGN.IT

If the order has not yet been handed over to the courier, BSDESIGN will do everything possible to modify the address.

Once the shipment has been dispatched, however, it is not possible to guarantee that the address change can be made.

9. FAILED DELIVERY AND STORAGE

If the courier is unable to deliver, further attempts may be made, or the shipment may be deposited at a branch, a collection point, or other facility provided by the service used.

The Customer is required to follow the instructions provided by the courier to complete the delivery or collection.

In case of non-collection, incorrect address, unavailable recipient, or other circumstance attributable to the Customer resulting in the return of the shipment to the sender, BSDESIGN may request payment of new shipping costs if the Customer requests a second shipment, within the limits allowed by applicable law.

10. DAMAGED PACKAGES

Upon delivery, the Customer is encouraged to check the external condition of the packaging.

If the package shows obvious signs of damage, opening, or tampering, it is advisable to immediately document the package's condition with photographs.

The Customer may then contact:

INFO@BSDESIGN.IT

indicating the order number and attaching, if possible, photographs of the shipment and the product received.

This provision does not limit the consumer's rights regarding the legal guarantee of conformity.

11. SHIPMENTS WITHIN THE EUROPEAN UNION

For destinations belonging to the European Union enabled on the website, orders are shipped from Italy.

As this involves the movement of goods within the European Union, import customs duties are not normally levied on the Customer.

Shipping costs and times are indicated, where available, during checkout.

12. NON-EU SHIPMENTS

Shipments to countries outside the European Union are available only when the respective destination is explicitly enabled during checkout.

Non-EU shipments may be subject to customs procedures, duties, import taxes, and additional charges required by the destination country.

Unless expressly stated during checkout that such amounts are included in the price or shipping costs, any duties, import taxes, and costs required by the authorities or operators of the destination country are borne by the recipient.

These amounts do not directly depend on BSDESIGN and may vary depending on the destination, order value, type, and origin of the products.

Customers purchasing from a non-EU country are therefore advised to check in advance any applicable import costs or obligations in their country.

Any refusal of delivery due to non-payment of duties or taxes may incur return shipping costs, which will be managed in compliance with applicable law and the circumstances of the individual order.